Refund policy
REVOCATION RIGHT
You have the right to revoke this contract within fourteen days without
specifying any reasons. The revocation period is fourteen days with effect
from the day,
on which you or a third party nominated by you, which is not the carrier,
had taken possession of the products, provided you had ordered one or more
products within the scope of a standard order and this/these product(s)
is/are delivered uniformly;
on which you or a third party nominated by you, which is not the carrier,
had taken possession of the last product, provided you had ordered several
products within the scope of a standard order and these products are
delivered separately;
on which you or a third party nominated by you, which is not the carrier,
had taken possession of the last part delivery or the last unit, provided
you had ordered a product which is delivered in several part deliveries or
units.
In order to exercise your revocation right, you must inform us
(Senic Vertriebsgesellschaft mbH, Sackwinkel 2, 29353 Ahnsbeck,
email: support@senic.com) of your decision to revoke this contract by
means of a clear declaration (e.g. a letter sent via post, fax or email).
You can use the enclosed specimen revocation form for this, which however
is not mandatory.
In order to safeguard the revocation period, it is sufficient that you
send the notification about the exercise of the revocation right before
the expiry of the revocation period.
Consequences of the revocation
If you revoke this contract, we shall repay all the payments which we
received from you, including the delivery costs (with the exception of
additional costs which arise from the fact that you selected a form of
delivery other than the most reasonable standard delivery offered by us),
immediately and at the latest within fourteen days from the day on which
we received the notification about the revocation of this contract from
you. We use the same means of payment which you had originally used
during the original transaction for this repayment, unless expressly
agreed otherwise with you; you will not be charged any fees owing to this
repayment.
We can refuse the repayment until the products are returned to us or
until you have furnished evidence that you have sent the products back
to us, depending on whichever is earlier.
You must return or transfer the products to us immediately and, in any
case, at the latest within fourteen days with effect from the day on
which you inform us of the revocation of this contract. The deadline is
maintained if you send the products before the expiry of the
fourteen-day deadline.
You bear the direct costs for returning the products.
You must pay for any depreciation of the products only if this
depreciation can be attributed to any handling with the products that
was not necessary for checking their condition, features and
functionality.
Criteria for exclusion or expiry
The revocation right is not available for contracts for delivery of
products which are not prefabricated and for whose manufacturing an
individual selection or stipulation by the consumer is important or
which are clearly tailored to the personal requirements of the consumer;
for delivery of products which can spoil quickly or whose use-by date
would be exceeded quickly; for delivery of alcoholic drinks whose price
was agreed at the time of concluding the contract but which can be
delivered 30 days after the conclusion of the contract at the earliest
and whose current value depends on fluctuations in the market on which
the entrepreneur has no influence; for delivery of newspapers,
periodicals or magazines with the exception of subscription contracts.
The revocation right expires prematurely in case of contracts for
delivery of sealed products which are not suitable for return for
reasons of health protection or hygiene if their seal has been removed
after delivery; for delivery of products if they have been mixed
inseparably with other goods after delivery, owing to their condition;
for delivery of sound or video recordings or computer software in a
sealed package if the seal has been removed after delivery.
RETURN PROCESS
Before sending anything back, please contact us exclusively by email at
support@senic.com so we can provide you with a return address and a
return merchandise number (RMA).
Please ship your return with a tracking number and share it with us in
the same email. This allows us to track the status of your return and
process it faster.
WHO COVERS THE RETURN SHIPPING COSTS?
- Revocation without giving reasons: you bear the costs of returning
the products.
- Defective or faulty products: in this case, we cover the return
shipping costs. Please contact us in advance at support@senic.com –
we will send you a return shipping label.
STATUTORY WARRANTY
All products purchased from us are covered by the statutory warranty
(liability for material defects) of 2 years from receipt of the goods.
If a defect that already existed at the time of delivery appears within
this period, you are entitled to subsequent performance (repair or
replacement). We do not currently offer any warranty beyond this
statutory requirement.
REFUND
Once we have received and inspected your return, we will refund the
purchase price (or, in the case of defects, the full costs including
shipping) to the original payment method used.
SPECIMEN - REVOCATION FORM
(If you wish to revoke the contract, please fill in this form and send
it back to us.)
To Senic Vertriebsgesellschaft mbH, Sackwinkel 2, 29353 Ahnsbeck,
email: support@senic.com:
I/we (*) herewith revoke the contract concluded by me/us (*) regarding
the purchase of the following products (*)/the provision of the
following service (*):
Ordered on (*)/received on (*):
Name of the consumer(s):
Address of the consumer(s):
Signature of the consumer(s) (only in case of a notification on paper):
Date:
(*) Delete as applicable.